Telephone: 0330 0948 424

Terms & Conditions of Business

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Terms and Conditions of Business

We strive to provide a clear and transparent service that’s beneficial for both parties.  Please refer to our Terms below.  If you would like to talk to use about these, give us a call or email info@expedient-training.co.uk

Terms

  1. All terms will be subject to English Law.
  2. Us, we, our, are terms that Expedient Training Services Limited will be known as herein.
  3. They, you, candidate, are terms referred to the course attendees.
  4. Whilst every effort will be made to keep to the advertised course content, Expedient Training Services Limited reserves the right to change course content as it deems necessary.

Bookings, Payments and Refunds

  1. We will only guarantee a booking once payment or a purchase order number has been provided.
  2. All quotes are valid for 30 days from the date of the quote. Any available dates provided are not guaranteed until payment or purchase order number has been received.
  3. All first time bookings must be paid in full at least 5 working days prior to the course delivery date. *
  4. Certifications will be sent to you via email and/or post, payment must have been received in full prior to despatch, your account must be up to date in line with point 5.   Expedient Training hold no responsibility for any certification/cards lost in the post where a proof of postage has been obtained. *  All certification/cards will be sent via Royal Mail standard post unless specifically requested to do otherwise, charges may apply for this service.
  5. Requests for copies of certification are subject to an administration charge if you are a private customer or your business has not trained with us for more than a 12 month rolling period.
  6. Payment Terms are strictly 30 days from the date of invoice. *
  7. Late or non-payment of an invoice may result in interest being applied in accordance with the “Late Payment of Commercial Debts (Interest) Act 1998”.
  8. Cancellations:- We reserve the right to charge the following rates in the event of a cancellation not initiated by Expedient Training Services:-
    • 0-5 working days before the course delivery date, 100% of the cost
    • 6-10 working days before the course delivery date, 50% of the cost
    • 11 working days + before the course delivery date, 25% of the cost
  9. We will endeavour to provide alternative dates if a request to reschedule a confirmed course is received.  We reserve the right to charge the following rates in the event of rescheduling a course not initiated by Expedient Training Services.
    • 0-5 working days before the course delivery date, original course will be invoiced in full, rescheduled course will be invoiced at 50%** including any certification fees
    • 6-10 working days before the course delivery date, original course will be invoiced in full, rescheduled course will be invoiced at 25%** including any certification fees
    • 11 working days + before the course delivery date, original course will be invoiced in full, rescheduled course will be invoiced at 10%** including any certification fees
  10. Where we cannot offer an alternative date within 30 days of the original course commencement date the booking will be deemed a cancellation, initiated by Expedient Training Services and any payments received will be refunded after any applied deductions listed in item 7 (above).
  11. Candidate names may be changed at any time without incurring additional charges as long as candidate numbers stay the same.
  12. Candidates arriving late may not be admitted onto a training course if doing so impacts the progress of others , or when the awarding body specifies a set number of learning hours.  We will try and be as flexible as possible however in the event of no admission through late arrival, the client will be liable for 100% of the cost of the course.  No refund will be given.
  13. An agreed refund in line with point 1 (above) will be processed within 3 working days by the same method in which the original payment was received.
  14. Payments made by Commercial Credit Cards will be subject to a 2.5% surcharge.
  15. All payments must be made in the GBP currency.

Candidate Information

  1. For practical courses such as Confined Space etc, candidates should bring with them their own protective footwear, coveralls, safety helmets, eye protection and gloves (PPE). If the candidate does not have suitable PPE, we will do our upmost to provide where possible with prior notice.
  2. Where PPE cannot be provided, it is the responsibility of the candidate to ensure they obtain this prior to the course commence date.  If appropriate PPE is not available, training/assessments will not be completed and no refunds will be given under these circumstances.
  3. Please inform us on the Candidate Registration Form of any physical impairments which may impact the selected training. We will do our upmost to accommodate your needs but we do require prior notification.
  4. For any practical training the candidates must be physically fit enough to complete the course. If they have any known medical conditions or doubts about their fitness then they must make the instructor aware of this immediately.

Working with Expedient Training Services

  1. All candidates will abide by all Health, Safety, Environmental and Fire practices in place at the course location(s). These practices will take preference over all other aspects of the course.
  2. All candidates will be expected to behave in a manner befitting to the course, which is to dress respectively and appropriately, behave so as not be a disruptive influence on other candidates, refrain from being under the influence of alcohol and/or drugs and not to act in a criminal manner. Failure to do so will result in the candidate being ejected from the course, and reported to the police if necessary. No refunds will be given in this event.
  3. We reserve the right to eject any candidate flouting these rules and any neglectful damage to property.
  4. We will act to recover damages incurred by the candidate or candidate’s employer for any neglectful damage to property or serious disruption to the course caused by a candidate.
  5. We reserve the right to refuse delegates entry to a course if any fees are outstanding.
  6. We reserve the right to eject any candidate who, through lack of basic knowledge/competence if it’s deemed to be holding up the rest of the class.
  7. Any special requirements of a candidate should be specified on the Candidate Registration Form. We reserve the right to cancel the candidate’s entry to a course if this information has not been provided to us prior to the course delivery date, where it will negatively impact the smooth running of the course.
  8. Any information supplied to us on the Candidate Registration Form will be treated in confidence and in accordance to our Privacy Statement.
  9. All bookings will be subject to candidates and their employers accepting these terms and conditions which are available upon request.

Liability

  1. Expedient Training Services Limited will not be liable if we cannot provide the services to you because of an event beyond our reasonable control. Such events include, but are not limited to, fire, flood, storm, strikes or other industrial action, failure of telecommunications services, war, riot, or any actions of any government or public body, failure or insolvency of the training centre. If we are prevented from providing services by such an event we will take all reasonable steps to try and reinstate the provision of the services to you as soon as reasonably practicable.
  2. In no event will we be liable for any loss of profit, loss of earnings, loss of anticipated savings, loss of revenue or loss of goodwill that you may suffer in any event covered in item 1.
  3. In no event will we be liable to you for any indirect or consequential loss that you may suffer.

 

*Unless otherwise agreed.

**Rescheduling charges will not include any previous discounts, but will be charged at a % of the full cost.

ETSL
TermsBusiness V6
07/06/2019

Enquiry Form
Testimonials

I am writing to express our whole-hearted gratitude for the hospitality you Company provided on the recent High Risk Confined Space and Rescue course.  The professionalism and patience shown from the initial interest to final booking was very much appreciated.  The extra time put in by Expedient was certainly worthwhile and hopefully provided the foundations for a continual business association.  It was a privilege for our team to work with such a dedicated civilian company who tailored the course to suit our needs. Such service and rapport builds great working relationships, I will certainly be recommending Expedient for any similar training requirements through my Chain of Command.

M.o.D

I recently attended an Asbestos Awareness course ran by Phil  and I must say it exceeded my expectations.  I learned a great deal about ACM's, its history, and how to manage it etc.  Having been in the USA for 8 years it was great to come back and see huge progress in this area.  I will be recommending this course delivery by Expedient to all of my team.

Large Power Station

The Confined Space course that myself and my colleagues attended at your training centre was very well received by all, we found it well delivered and the practical sessions were especially pertinent to our future operational duties. During the course the trainer took the time to review the method and risk assessments I had written for the job we were soon to start. On our first entry into a real life confined space all the training delivered by Expedient Training came into play all too soon as we had a real life emergency evacuation. We realised from that point on the value of good training.

Engineering Organisation

I would not hesitate to recommend Expedient to any of my colleagues. Thank you for a great service, keep it up!

Engineering Organisation

The feeling from the workforce has been expressed on a number of occasions commenting upon the high quality of the training not to mention the skill and expertise of the various trainers they have had the pleasure of working under. I have always found your staff friendly, professional and very flexible to to our requirements and would not hesitate in recommending your training centre to others. The facilities for Confined Spaces training are second to none and as a result have left lasting impressions upon our manual employees, bringing instantly to them for the need for strict safety procedures and techniques. Your training staff are very accommodating and able to tailor the training to meet specific service requirements. I look forward to our continued training partnership for many years to come.

Local Council

Expedient staff always try to go the extra mile to assist with any late or urgent training requests that we might have. I have always received great feedback and assistance from staff at Expedient while trying to arrange any courses. Thank you!

Engineering Organisation

I have dealt with Expedient Training Services Limited for many years during which time they have provided us with an excellent service in the areas of Health and Safety and Plant Training. The trainers are well qualified, the centre is accredited and they offer guidance and support before and after the training event. Being familiar with our work and our premises and having built up a partnership over time, Expedient Training Services are the perfect training provider for us. Their training expertise is well documented and reliable. I can confidently recommend Expedient Training Services as a solid and reliable supplier, and experts in their field.

Marine Engineering Organisation

Everything from my initial enquiry to the booking has been dealt with professionally and every member of the team I have spoken with has been very friendly and have gone over and above to meet my training needs.

Engineering Organisation

Claire and all her team, in particular Maria, made our annual training event a success. Delivering 15 different courses , over 2 weeks for 21 staff is a huge task. No request was too difficult and all our training aims and objectives for this year were met. The feedback from our staff has been all positive. This has been the fourth successful year of training with Expedient and we intend to carry on using their services in the future. Many thanks for making the very complicated training programme a success.

Engineering Organisation

We have been using Expedient for over 5 years now.; initially they delivered Over Head Crane Training and Abrasive Wheels. We found their office staff very knowledgeable and helpful when deciding which training courses would best suit our needs and requirements. Expedient are always able to deliver on-site training and often at short notice. Their trainers are very competent in their field and this is reflected in the standard of output by the workforce. Since then we have arranged numerous other training courses including Train the Trainer which has been valuable to our business needs. I would have no hesitation when recommending Expedient to an organisation looking for a solid, all round training provider.

Engineering Organisation

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