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It’s the loyalty of its customers that makes a business succeed. We’re very proud of our strong reputation, which has helped us grow and deliver exceptional training since 2002.
Our loyal customers are the reason we have recently celebrated 17 years in business and we appreciate the support they continue to give us. We are constantly looking for ways to improve our customer service and the courses we offer.
We are a QMS ISO 9001:2015 registered firm, a standard that sets out specific criteria for quality management systems, customer focus and continual improvement. We are proud to have won the Regional North East Business Award and National Business Award for Best Training and Education business 2019.
We stand by our core values to ensure that our customers receive the best service possible at every stage of their training.
We always take the most straightforward and down to earth approach to make things simple for our customers and colleagues, avoiding complexity.
By thinking creatively and putting our customers and our people at the heart of everything we do, we ensure that all of our actions support the company strategy that brings our brand to life.
We work together with our colleagues and partners to achieve the best experience possible for the customer and get the very best results.
We provide the support that helps our customer to succeed. We ensure that everyone understands the role they play in achieving our vision and always recognise extraordinary performance.
The whole truth – We are open, honest and fair, we listen to others, question constructively and respond considerately.
We will always do whatever it takes to get the very best results for our customers and colleagues. We show passion and enthusiasm to make things happen and have the courage to take considered risks.